Frequently Asked Questions

General

How do I contact Customer Service?

If you have any questions or comments regarding products or orders, please contact the Urban Zen online team at customerservice@urbanzen.com or855.755.4848. Our customer care line is open Monday to Friday, from 10am – 6pm EST. Note we are closed on weekends and national holidays.

How do I know which size to purchase?

Please refer to the sizing guide by clicking here. If you would like to talk to a customer service representative please call 855-755-4848 and they can direct you to the appropriate sales associate. 

 

Shipping & Returns

Do you offer complimentary shipping?

We are pleased to offer complimentary ground shipping for all orders on urbanzen.com.

Can I ship my order internationally?

We are only able ship orders online within the US at this time. Please email or call customer service at customerservice@urbanzen.com or 855-755-4848 to inquire about international orders and delivery.

How long will my order take to arrive?

All available items will be processed within 2 business days. Ground shipping arrives in approximately 5 to 7 business days.

What if my order arrives damaged?

Contact us right away at customerservice@urbanzen.com or 855-755-4848. We will cover the cost of returning your item to us so it can be repaired, replaced, or refunded.

What is your return policy?

Items are eligible for return in unworn, unused and saleable condition with all original tags attached within 15 days of the receipt of your package. Certain products and categories are FINAL SALE. This will be noted on the product page at the time of purchase.